Frequently asked questions

Book online at book.mobilecomputergeeks.com.au at any time and you get instant confirmation, or call 07 3063 7616 during office hours (Monday to Friday 8am to 4:30pm, Saturday 9am to 12pm). Mobile Computer Geeks is fully mobile, so a technician comes to your home or business, or helps remotely.

Yes. Our technicians come to homes and businesses across Brisbane, Logan, Ipswich, Moreton Bay and Redland Bay and fix most problems on the spot. There is no shopfront to visit and no call-out fee.

Same-day appointments are generally available, and we aim to resolve most problems within 48 hours. Book online to see the earliest time in your area.

Yes. Appointments run Monday to Friday 9am to 9pm and Saturday 9am to 8pm, with no extra charge for same-day, evening or Saturday visits, subject to availability.

No, we don't run a 24/7 service. For urgent problems, same-day appointments are generally available Monday to Saturday, including evenings. Book online for the earliest time, or call 07 3063 7616 during office hours.

No. You only pay for time on the job: $160 including GST for the first hour, then $40 per 15 minutes.

Yes. Many software, email, printer and setup problems can be fixed over a secure remote connection, at the same rate as an onsite visit. We only connect with your permission. See remote support.

At Mobile Computer Geeks, one hour of tech support costs $160 including GST, at home or at work. After the first hour it's $40 per 15 minutes, and parts are charged separately. There's no call-out fee and no surcharge for same-day, evening or Saturday appointments, subject to availability. See our price list.

Cash, debit and credit cards, bank transfer (EFT), and Afterpay and Zip, with no surcharges. Payment is due when the job is done, unless your business has an account with us.

You don't pay. Our No solution, no fee policy means that if we can't find a solution to the problem you booked us for, there's no charge for our time on it.

Yes. If a fault we fixed comes back within 14 days, we fix it again at no charge for our labour. This is on top of your rights under the Australian Consumer Law. See our terms and conditions.

Businesses on one of our managed IT plans get 10% off our standard rates.

Mobile Computer Geeks fixes slow computers, viruses and pop-ups, Windows and software errors, Wi-Fi and network problems, email and Microsoft 365 issues, data recovery, and hardware faults in desktops and laptops. See computer repairs.

The most common causes are a nearly full or failing drive, too many programs starting with Windows, malware, pending updates, or an old hard drive that's due for an SSD upgrade. A technician finds the cause, cleans things up, and tells you whether an upgrade is worth it.

Check the power cable, the power point and, for a laptop, the charger. Then hold the power button for 15 seconds and try again. If it still won't start, book a technician: it's often a power supply, battery, charger or drive fault we can test on the spot.

It's usually the charger, the cable, the charging port or a power setting, and sometimes a worn-out battery. Try another power point and check the cable for damage. If it still won't charge, we can test each part and explain the options for your model.

Yes. We repair and upgrade laptops from all major brands, including HP, Dell, Lenovo, Asus, Acer, Microsoft Surface and Apple, at your home or office. See laptop repairs.

It depends on the screen your model needs. Once we've identified the right part, we'll give you a timeframe before going ahead.

Often, yes. We recover files from failed, damaged, formatted or accidentally wiped drives across Brisbane. Stop using the device straight away, because continued use can overwrite what's left. See data recovery.

Yes. We help with MacBook and iMac software problems, setup, backups and screen replacements, as well as Windows PCs.

Yes. We diagnose, repair and upgrade gaming and custom-built desktops, including power supplies, SSDs, hard drives and memory.

Yes. We fix Windows and macOS errors, failed updates, blue screens, programs that crash or won't open, email problems and malware infections.

Often, yes. If your computer is under about five years old, an SSD upgrade, extra memory or a clean-up usually costs far less than a new one. If it's older, can't run a supported version of Windows, or needs an expensive part, replacing it may be better value. We'll give you an honest recommendation.

We help with phone and tablet software, such as setup, email, syncing, backups and moving to a new device. We don't do physical repairs on phones or tablets, such as cracked screens.

We don't repair printer hardware, but we set up printers, connect them to Wi-Fi, and fix printing problems on your computers and network.

Signs include slowness, error messages, unexpected shutdowns or restarts, strange noises, overheating and programs that crash. If something has changed and a restart doesn't fix it, get it checked before a small problem becomes a bigger one.

Yes. We remove viruses, malware, pop-ups and unwanted programs, check nothing has been left behind, and set up protection so it doesn't happen again. See virus removal.

Disconnect the computer from the internet, don't pay anything, and call your bank straight away if you shared card or banking details. Change important passwords from a different device and report the scam to Scamwatch. Then book a technician to check your computer and remove anything the scammer installed.

Keep Windows or macOS and your apps updated, use reputable antivirus software, use strong unique passwords with two-factor authentication, and be wary of unexpected emails, texts and calls. Microsoft and banks will not call you about a virus. We can check your setup and fix weak spots.

For now, if your PC is enrolled in Extended Security Updates. Microsoft extended free security updates for Windows 10 home PCs to 12 October 2027, but PCs that were never enrolled have had no security fixes since October 2025. Read our Windows 10 update guide.

Yes. We fix Wi-Fi dead spots, dropouts and slow connections, set up modems and routers, and connect printers and other devices. We also supply NBN plans.

Yes. We set up new computers, move your files and email across, install your programs and printers, and connect everything to your network.

Yes. A regular check-up keeps updates, backups and security in order and catches problems early. Businesses can include it in a managed IT plan.

Managed IT services means an IT company looks after your business technology for a monthly fee: support for your staff, security, backups, Microsoft 365, devices and networks. Mobile Computer Geeks provides managed IT services for small businesses across Brisbane on tailored monthly plans.

It depends on how many people and devices you have and what's included, so we quote each business after a short call about your setup. If you don't need a monthly plan, you can pay as you go at $160 including GST for the first hour, or buy support hours in advance with no lock-in contract.

Yes. We support small businesses across Brisbane, Logan, Ipswich, Moreton Bay and Redland Bay with computers, Microsoft 365 and email, security, backups, networks, phones and internet. See business IT services.

Both. We support your team remotely day to day and come onsite for setups, repairs and projects.

Yes. We set up and manage Microsoft 365, Outlook email, Teams, OneDrive and SharePoint, move email from other providers, and fix sign-in, syncing and email delivery problems.

Across Brisbane, Logan, Ipswich, Moreton Bay and Redland Bay, roughly within 50 km of the Brisbane CBD.

Our technicians are background-checked and vetted, and between them they help hundreds of people with computer problems every week.

Mobile Computer Geeks has been fixing computers for Queensland homes and businesses since 2010.

Mobile Computer Geeks is an independent Brisbane business, separate from Geeks2U. You pay one flat rate of $160 including GST for the first hour at home or at work, with no surcharge for same-day or Saturday visits (subject to availability), and you deal with a local South East Queensland team. Our Geeks2U alternative page compares both businesses side by side.

One flat rate with no call-out fee, appointments six days a week including evenings, and a No solution, no fee policy. We're local, we come to you, and we're rated 4.9 out of 5, based on 2,763 ratings.