Opening Hours
Email setup and support in Brisbane
Email that won’t send, a new phone that won’t sync or a password you can’t remember? We can set up your email, fix the problem and show you how it all works, at home, at work or remotely where suitable.
Email setup
Fixes and syncing
Everyday help
Get your email working properly
Email is how most of us hear from the bank, the doctor and the family, so it’s frustrating when it stops working. Messages can get stuck in the outbox, a password may have changed or a new device may not show the same folders as your old one.
Mobile Computer Geeks helps with Outlook, Gmail, Apple Mail, iCloud Mail and email accounts from internet providers. Tell us which email address and devices you’re using so we can check what’s involved before the appointment.
Need a hand with your computer?
Our local Geeks come to you at home or work, or help remotely, across Brisbane, Logan, Ipswich, Moreton Bay and Redland Bay. No surcharge for same-day, weekend or after-hours appointments, subject to availability. Instant confirmation when you book online.
Set up email on a new phone or computer
Adding an email account should be simple, but the right settings depend on your provider and device. We’ll connect your email to your computer, phone or tablet, check that it sends and receives, and bring your contacts and calendar across where your account supports it.
Buying a new device? Our computer setup and phone setup services can take care of the rest of the move at the same visit.
Fix email that won't send or sync
When email stops working, the cause is usually a changed password, an old account setting, a full mailbox or a security block from your provider. We’ll find the cause, fix it and test that messages are flowing again on each device you use.
Locked out of your account? We’ll work through your provider’s official recovery steps with you. If you’re moving to a new email address, our data backup and transfer service can help bring your old messages and contacts across.
Cut down spam and scam emails
Spam is annoying, but scam emails can be costly. We’ll check your junk mail settings, block repeat senders and show you the warning signs of phishing messages that try to steal passwords or payment details.
Worried you’ve already clicked a suspicious link? Our online security check can review your accounts and devices.
Keep your inbox easy to manage
We can set up folders, signatures, out-of-office replies and shared calendars, and tidy up a mailbox that’s running out of space. A quick demonstration helps you find what you need and stay on top of new mail.
For more time learning email and your devices, ask about one-on-one computer training.
Email help that fits your setup
We help home users and small businesses across Brisbane and the surrounding service areas. Many email problems can be fixed remotely; others are easier onsite. We’ll help you choose a practical option. For email on your own business domain, see our professional business email and Microsoft 365 support services.
Frequently Asked Questions
Can you set up my email on a new phone?
Yes. We can add your email account to iPhone, iPad and Android devices, check that it sends and receives, and set up contacts and calendars where your account supports them. Have your email address and password handy, or we’ll help you through your provider’s recovery steps.
Why has my email stopped sending?
Common causes include a changed password, outdated account settings, a full mailbox or a security block from your email provider. We’ll find the cause and test that mail is flowing again on each of your devices.
Can you move my emails to a new address or provider?
Usually, yes. Depending on your old and new providers, we can copy messages, contacts and calendars across and set up the new account on your devices. We’ll check what’s possible before we start.
